Cancelling a subscription
- You can cancel your subscription at any time from the Billing section of the console; no need to contact us.
- A cancelled subscription keeps running until the end of the paid period and does not renew.
- Free-tier projects need no cancellation; you can close your account at any time.
Refunds
- On a first purchase, the full amount is refunded if you request it within 14 days of payment and have not actually used resources specific to the paid plan.
- Renewal payments are refunded when requested within 7 days of the renewal date and no usage has occurred in the period.
- Periods already used and usage-based (overage) fees are not refunded.
- If the Service cannot be provided due to an outage caused by us that cannot be remedied, the fee for the affected period is refunded pro rata.
Refund process
Send your request to nesly@nesly.net from the e-mail address registered to your account. Requests are answered within 3 business days; approved refunds are made to the card used for payment within 14 days of notification. Depending on your bank, the amount may take 1–3 weeks to appear on your statement.
A credit invoice is issued against the electronic invoice for the refunded amount.
Consumer rights
This policy does not remove your right of withdrawal or other rights under Law No. 6502; Articles 5 and 6 of the Distance Sales Agreement additionally apply to consumers.