Your account

What we e-mail you, what we hold about you, how to download it, and how to close the account.

nesly tells you when something needs you, holds only what it needs to run your projects and issue your invoices, and lets you take all of it with you at any moment — including on the way out.

What we e-mail you

Message	Switch	What it says
A deployment failed	Deployments	The reason, and a reminder that the version already running keeps serving.
A deployment recovered	Deployments	Sent only when a deployment succeeds after a failed one, so the earlier alarm can be closed.
Your application started failing	Errors	When your own requests start returning errors: once when it starts, once when it is over.
A scheduled job failed	Scheduled jobs	Which run, and what became of it — the code the command exited with, or that it was stopped at its time limit.
A certificate is about to stop working	Certificates	For one of your own domains: close to expiry, already expired, or not the certificate that host is serving. The only failure here nobody can see coming by looking.
An allowance is running out	Usage	At 80% of a metered allowance, and again when it is spent. Once each per month.
A database backup failed	Backups	The reason, and that earlier copies are untouched.
Your trial ends soon · a card was declined · the account was suspended	Billing	Always sent. Money messages have no switch.

Messages go to the account owner and its admins — the people who can act on them. Each one is sent once: the same failed deployment, or the same allowance in the same month, never arrives twice. The console lists everything that was sent, including what a mail server refused and why.

Every switch in that table is on for a new account and can be turned off from the console or the command line. Only the switches you name change, so setting the language leaves the rest as they were.

nesly account notifications show                      # what reaches you now
nesly account notifications ls                        # what we sent
nesly account notifications set --usage=false         # stop the allowance warnings
nesly account notifications set --certificates=false  # stop the certificate warnings
nesly account notifications set --language tr         # write to me in Turkish

Taking your data with you

One command writes a .tar.gz of everything the platform holds about the account: projects, deployments, environment variables (values included — they are yours), custom domains, addons, the list of backups, invoices, usage and the messages we sent. The console has the same button on the account page.

nesly account export
tar tzf nesly-account-export.tar.gz

The contents of your databases are not in there, because they are backups: nesly backup download gives you a file the standard PostgreSQL tools restore anywhere. Between the two you can rebuild your setup somewhere else without asking us for anything.

Closing the account

Closing destroys every project, database, image, custom domain and backup in the account — including the files of every site you ever published — and ends your access. It cannot be undone, so it asks for the account's own e-mail address to be typed back, and only the account owner can do it.

nesly account export                               # first, take your data
nesly account close --confirm you@example.com --yes

Two things are kept on purpose. Invoices, and the identity they were issued to, stay for as long as the law requires both sides to keep them — closing an account does not erase a charge that really happened. Anything that could not be destroyed is reported back by name rather than passed over in silence, so nothing keeps running unnoticed.

A running subscription is cancelled as part of closing: nothing is charged afterwards.